Bookings & Cancellation Policy

When you are booking, please understand your Contract starts from the payment of deposit. Please read this cancellation policy carefully, as although we endeavour to give you the best possible experience, there are times of Extreme Weather Events on this magnificent Far North Queensland, remote island. Although we have a super duper new Solar system in, even this can be effected by power outages. We have also installed a quiet generator, that can be started if necessary, by our onsite caretakers. Please note that being a remote Eco Resort, sometimes power is out for days. Hot water for showers and the kitchen is always available, even without power, as it can be gravity fed. Please pack a spare torch, although we have some, and there are lots of candles. Be prepared for an exciting adventure.

This is a real Robinson Crusoe experience, with fabulous luxuries at hand.

Please note all accommodation requires a minimum 5 nights stay (unless by special arrangement). And should you wish to truly unwind, please contact us for our specials on stays of 6 nights or more.

Cancellations

Our policy is only one couple per booking for the entire House Retreat (pay extra for another couple in the Studio)

Should you cancel your booking for any reason your deposit/or full payment, will not be refunded, however you have the opportunity to transfer your booking to another date within 12 months of the cancellation, with a minimum of 8 weeks notice of the cancellation, to make the transfer valid.

Once the full payment is made, at a minimum of 8 weeks prior to the booking date, no refund will be made.

As we don’t refund due to bad weather, travel insurance is highly recommended.

All prices are quoted in Australian Dollars (AUD) and are inclusive of GST. We accept cheque, cash , Visa and Mastercard (credit card merchant fees apply) paid into our Bank or PayPal account.